Terms and Conditions

Purchasing from our website

Buying goods or services from BILD couldn’t be easier. Just browse our wide range of conferences, events, training materials, publications and more and add any items that you want to buy to the shopping ‘basket’.

After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Ways you can pay

We accept payment by credit cards, debit cards and other methods approved by Secure Trading, an independent online payment processor . All prices are in pounds sterling. If you are buying from outside the United Kingdom, your credit or debit card company will handle the conversion to your local currency.

Once the transaction has been approved, you will be provided with an automated confirmation of order and receipt.

If you require a UK VAT invoice please send a purchase order to BILD’s Kidderminster address quoting the transaction number on the above confirmations.

In the event that we are unable to process your order because of non-availability and we are unable to satisfy any shortfall speedily we will cancel or refund any payment collected. See Back Orders below.

Making a booking

All bookings for events, courses and conferences are processed on a first come, first served basis and are accepted under the terms and conditions shown below.

For On-line bookings please follow the procedures above.

BILD does urge that customers utilise the on-line booking process but if this is not possible reservations may be made by submitting a purchase order accompanied by completing a BILD booking form, attaching a purchase order or quoting a purchase order number. Alternatively this may be arranged by telephone.

These may be returned to us by post or fax to the contact details shown below. Additional copies of the booking form are also on our website www.bild.org.uk

Confirming your booking

On receipt of a booking request a confirmation will be sent to you by email, wherever possible.

Full event details, comprising the programme, details of the venue, a map and directions will be sent between a month and 14 days before the event, by email wherever possible.

Please check the details carefully to ensure they are as you expect

If you have not heard from us about your booking at least 5 days before your chosen course please contact us on 0121 415 6960 or enquiries@bild.org.uk

We will endeavour to meet any additional requirements or special needs as indicated on your booking form .

Bookings terms and conditions

We accept bookings up to the day before the event.

Payment must be received before the start of the course or within 30 days of the invoice date, whichever is sooner. For international bookings payment must accompany the booking.

All requests to transfer or cancel a booking must be made in writing by fax, post or e-mail to the contacts given above.

Requests to transfer bookings can be made at no charge up to 7 working days before the event, after this an administration charge will be made.

We are happy to have a substitute delegate at no charge but all cancellations up to 14 working days prior to the event will be charged ˝ course fee plus VAT. Refunds will not be made where notice of cancellation does not reach BILD within seven working days and will be charged at full course fee plus VAT


BILD reserves the right to amend and cancel if, for whatever reason, is unable to deliver the advertised course. In these circumstances we will endeavour to give adequate notice. A full refund will be given to delegates in the event of a cancellation

BILD is not responsible for costs incurred by a delegate when booking and/or attending a course nor in the event of cancellation by the delegate or by BILD

The specification(s) covered and course content are clearly shown on this website. BILD is not required to refund the course fee or other costs incurred by any delegate who has booked the course place in error


Various categories of membership are available to new members as online purchases. Existing members may also renew on-line.

Members may also select which Journals they wish to receive as part of their ongoing membership package


On-line ordering of BILD and other books (and journals?) is possible by clicking on the link.

Sales and Distribution are handled by another organisation with its own ordering and payment routines.

As the publications shopping “basket” and “check out” is not linked to BILD it will be necessary to make two separate payments - for the purchase of publications and any other products and services offered on the BILD site.

BILD Physical Interventions Accreditation Scheme
Total Quality Network
In-House Training
Learning Disabilities Qualification-Satellite Centres and Learners

Initial enquiries and certain other procedures may be undertaken online. However, as there is a requirement for significant administrative intervention in taking applications forward, finalising arrangements etc this will be dealt with by direct contact.

Current Awareness Service Photocopies

Making photocopies of published articles is governed by the Copyright Declaration Regulations (Copyright, Designs and Patents Act 1988). This means only one article from any one issue of a journal can be supplied at a time. (If more than one article is requested from a single issue, these will not be supplied.) By accepting our terms and conditions, you are stating that the photocopies are required by yourself personally for the purpose of research or private study, that you have not been previously been supplied with this material by any other librarian and, as far as you are aware, no person with whom you work or study has requested the same material. You understand that if this declaration is false you shall be liable for infringement of copyright as if you had made the copy yourself.

Sorry to be so strict, but it is the law!

Course Assessment Materials

Only the Purchaser has permission to print or photocopy the booklets as training materials within their organisation.

No part of any of the assessment booklets may be given or resold to other persons or organisations without the express written consent of BILD.

The CD is for the use of the purchaser only and may not be copied or passed on to any other person or organisation in either paper or electronic form.

Shipping And Handling

Where a separate shipping charge is made, this will be made clear in the item description.

Delivery Timescale

We will process your order right away. If you have ordered goods, we will normally send your order to you in three business days. If we anticipate a delay we will contact you.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Some BILD items are subject to VAT. For orders made from the UK or the European Union, the appropriate amount of VAT will be charged. All other orders are VAT free. Prices shown at the checkout will be the prices charged. Changes to VAT rates will be reflected in the total price paid.

Contacting Us

By post:

BILD, Birmingham Research Park, 97 Vincent Drive, Edgbaston, Birmingham B15 2SQ

By telephone: 0121 415 6960
Our email address:enquiries@bild.org.uk

Privacy Policy

BILD does not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

You can turn off cookies if you wish within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. However, if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms

Prices are subject to change without notice. Ownership of goods remains with BILD until the amount due is paid in full.